Automated Notifications

Case Studies

Automated Notifications

By providing a simple, effective way to keep patients informed and engaged, our SMS reminder solution improves care compliance, enhances health outcomes, and strengthens the patient-provider relationship.

Client

A digital health startup

Industries

Health Care

Services

System and data integration

Tech

Java, & Selenium with JAVA

Objective

The customer faced several challenges in developing the SMS reminder notification system. Integrating the system with legacy scheduling and CRM tools was difficult, and there were high SMS delivery failures due to outdated contact information and carrier issues, leading to missed reminders and incorrect details. Customizing messages for different users while keeping them clear and brief was a struggle. Managing varying time zones caused mismatched delivery times, and duplicate reminders created confusion. Limited user engagement and carrier blocking affected delivery, while the platform lacked proper reporting tools. Budget constraints also limited the scale of SMS campaigns,
impacting timely reminder delivery.

Implementation

Implemented an SMS communication platform, integrating it with existing CRM and scheduling tools for seamless data synchronization.
Utilized real-time delivery tracking to monitor SMS status, ensuring timely reminders and quick resolution of any delivery issues.
Developed customized programs to automate email reminders, personalizing messages based on user demographics for greater relevance and engagement.
Streamlined the reminder process by automating both SMS and email notifications, reducing manual effort and improving efficiency.
Enhanced user experience through personalized and timely reminders, ensuring better communication and increased engagement.
Addressed scalability and reliability challenges, ensuring the system could handle a growing user base and high volume of notifications.

Achievements

Over 03 million interactions facilitated, demonstrating large-scale impact and accessibility.

Strengthened delivery reliability through multi-gateway partnerships, ensuring high success rates and minimal failures.
Improved user engagement with personalized, accurate reminders, leading to better participation and attendance.
Enhanced customer satisfaction by reducing confusion and no-shows through timely notifications.
Optimized operational efficiency by automating scheduling, minimizing manual effort, and streamlining workflows.
Upgraded reporting capabilities for better tracking, faster issue resolution, and improved service reliability.
Reinforced user trust with strict data privacy compliance and secure communication.
Minimized errors through advanced time zone handling and seamless system integration for accurate messaging.